Last updated 1 October 2026
Privacy policy
Draft for review. Company details marked “to be confirmed” and a solicitor’s review are needed before HelloAnge opens to the public.
- We use your information to give you guidance about your new city, and for nothing else you wouldn’t expect.
- Your chats are deleted automatically after 90 days, and you can delete a chat or your whole account at any time.
- We don’t sell your data, show you adverts or use tracking cookies.
- We use copies of the questions you ask, with contact details removed and without your name, to improve and train Ange. You can switch this off at any time in your account settings.
Who we are
Ange (also called HelloAnge) is run by Kora Limited, company number [to be confirmed], registered at [to be confirmed]. We are the controller of the personal information described here. Contact us about privacy at [to be confirmed].
What we collect
| Information | Why | How long we keep it |
|---|---|---|
| Your email address and password (the password is stored only as a secure hash by our sign-in provider) | To create and secure your account | Until you delete your account |
| Chat details: city, purpose (studying, visiting or settling in) and university, if you choose one | To give guidance that applies to you | Until you delete the chat or your account |
| Your situation: whether and when you arrived, and anything you tell us applies (for example “no proof of address yet”) | To build your plan | Until you change it or delete the chat |
| Your questions and Ange’s answers | To answer you and keep the conversation going | 90 days, then deleted automatically |
| A copy of each question you ask, with contact details removed and without your name or account, plus your city, purpose, university and whether the answer worked | To improve and train Ange, so it answers the next newcomers better (you can switch this off) | Up to 2 years. While your chat exists, deleting it or switching this off removes the copies. After your chat is deleted automatically, the copy can no longer be traced to you |
| Notes you choose to save, and what you tell us about how things went (“it worked”, “still stuck”) | To tailor answers, and to learn which guidance helps | Notes until you delete them; outcomes are deleted with the chat they belong to |
| Ange credit, top-ups and usage (number of messages, which AI model answered, and its cost) | To run your credit balance, prevent misuse and keep accounts | Payment records for 6 years for tax purposes; if you delete your account they are kept without your name |
| How the app is used: pages opened, and events such as starting a chat, the kind of answer Ange gave (for example its topic, and whether it gave directions) and outcomes you report. Never what you type, your name or email | To understand which features help and fix what doesn’t | Up to 2 years. No cookies are used, and the events aren’t linked to your account. To count daily visitors, PostHog uses your IP address and browser details to make a one-way code that changes every day; your IP address isn’t stored |
| Your location, only while you have Live location switched on | Sent with each message so Ange can find places near you and guide you there step by step | Not stored by us: it’s used for that message only, and saved directions keep only the destination and the written steps |
We don’t ask for your nationality, and we never use it to decide what you need. Please don’t share health details, ID numbers or other people’s personal information in chat.
Our legal basis
- Providing the service you signed up for (contract): your account, chats, plan, notes and credit.
- Legitimate interests: keeping Ange secure, preventing abuse, and improving it. That includes counting what kinds of questions are asked and whether the answers worked, and using copies of your questions to improve and train Ange. You can object at any time by switching off “Help improve Ange with my questions” in your account settings, and we’ll stop.
- Consent: your device location, which Ange only uses while you switch Live location on. Switch it off in the chat, or withdraw permission in your browser, at any time.
- Legal obligation: keeping payment records.
How we use your questions to improve Ange
When you ask Ange something, we keep a separate copy of the question to learn what newcomers need and where Ange falls short. Before it’s stored, we remove email addresses, phone numbers, postcodes, ID numbers and names you introduce yourself with. The copy isn’t stored with your name, email or account.
A small number of trained staff read these copies. They remove anything that could still identify someone, and any health details, before a question is approved, or they discard it. Only approved questions are used to write new guidance, test Ange’s answers and train Ange’s models. Ange’s answers, and the notes you save, are not used.
We only start keeping copies after we’ve told you about this in the app. You can switch it off at any time under your account settings: we stop keeping new copies and delete those still linked to your chats. Deleting a chat or your account does the same.
Please don’t include other people’s details, or your own health details, in questions.
Who we share it with
We use a small number of service providers who process information only on our instructions:
- Supabase: our database and sign-in service.
- OpenAI: writes answers from the reviewed information we give it. We send your question, recent messages in that chat, the notes you’ve enabled and the relevant local information, and we ask OpenAI not to store it.
- Google Maps Platform: maps, place search and routes, only when you use directions or the map. Google receives the places you search for and, if you allow it, your starting location.
- Google Cloud: hosts the app in the UK.
- PostHog: product analytics, hosted in the EU. It receives the usage events described above, without cookies. It never receives your messages, name or email.
- Stripe: processes card payments when top-ups are available. We never see or store your card number.
Some of these providers are based in, or send data to, the United States. Where they do, the transfer is covered by UK-approved safeguards such as the International Data Transfer Addendum or the UK Extension to the EU–US Data Privacy Framework. We don’t sell personal information to anyone.
Answers written by AI
Ange uses AI to write answers from reviewed local information and patterns in experiences newcomers have shared. We don’t make decisions about you with legal or similarly significant effects by automated means. Answers can be wrong or out of date, so check important details with the organisation concerned.
Your rights
You can ask to access, correct, delete, restrict or move your information, and you can object to how we use it. You can delete a chat or your whole account yourself in the app, under your account settings. For anything else, contact us at [to be confirmed] and we’ll reply within one month. If you’re unhappy with how we handle your information, you can complain to the Information Commissioner’s Office at ico.org.uk.
Security
Traffic is encrypted, sign-in cookies can’t be read by scripts, each person can only reach their own information, and our admin tools show accounts and totals, not your conversations. Staff who review questions see the copies described above, not who asked them. Only a small number of named administrators can access the database directly, and only to run and fix the service.
Age
Ange is for adults aged 18 and over.
Changes
If we change this policy in a way that matters, we’ll tell you in the app before the change takes effect.